Shipping & Returns
Shipping Policy
1.) Processing Time: We strive to process all orders within 1-2 business days after receiving them. Orders placed on weekends or holidays will be processed on the next business day.
2.) Shipping Methods: We offer standard shipping for all domestic and international orders. The shipping carrier and estimated delivery time will be provided at the time of checkout. Expedited shipping options may be available at an additional cost.
3.) Shipping Costs: Shipping costs will vary based on the destination and the weight of the package. The shipping charges will be calculated and displayed during the checkout process.
4.) Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email containing the tracking information, allowing you to track your package's journey until it reaches your doorstep.
5.) Delivery Time: The estimated delivery time for domestic orders is typically 3-7 business days after the order has been processed. International orders may take longer, depending on the destination and customs processing times.
6.) Lost or Delayed Packages: In the rare event that your package is lost or significantly delayed during transit, please reach out to our customer support team. We will work diligently with the shipping carrier to resolve the issue and ensure you receive your order.
7.) Shipping Restrictions: We currently ship to select countries and regions. If your country or region is not available during checkout, please contact our support team, and we will do our best to accommodate your request.
Return Policy:
1.) Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return within 30 days from the date of delivery.
2.) Items Eligible for Return: To be eligible for a return, the items must be unused, unworn, and in their original condition with all tags and labels attached.
3.) Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with a return authorization and further instructions.
4.) Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe delivery of the return.
5.) Refund or Exchange: Upon receiving and inspecting the returned items, we will process the refund to your original payment method. If you prefer an exchange, please specify the desired item and size in your return request. Exchanges are subject to availability.
6.) Non-Returnable Items: For hygiene reasons, certain items, such as underwear and swimwear, are not eligible for return unless they are in their original, unopened packaging.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 2 days of delivery. We will arrange for a return or exchange at no additional cost to you.
Note: Culture Stigma reserves the right to modify this shipping and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
This policy should serve as a general guideline for Culture Stigma's shipping and return procedures. Feel free to tailor it further to match the specific needs and preferences of the company.